Steps to cancel accidental purchase

Amazon Prime Video offers a variety of in-app purchases, including channel subscriptions, rentals, or movies/TV shows that aren’t included in your membership. To return an accidental order:

Open Prime Video, click on My Stuff, followed by Purchases and Rentals.

Find and select the title you purchased or rented by mistake.

Once the page loads, avoid clicking the play button and clicking “Cancel Order”.

Select a reason for cancellation from the drop-down menu and tap “Cancel this purchase”.

The refund is issued by the payment method

Once the cancellation is processed, your refund will be issued by the payment method used for the order.

The video will also be removed from “Purchases & Rentals” in “My Stuff” as part of the refund process.

To avoid accidental purchases by children, you can enable parental control in your settings Prime Video. To set up a Prime Video PIN, go to Account & Settings and select Parental Controls.